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Copyright © 2023 Psychologen Amsterdam
Copyright © 2020 Psychologen Amsterdam
At Psychologen Amsterdam we will connect you to a therapist that is most suited to help!
At Psychologen Amsterdam we will connect you to a therapist that is most suited to help!
Quality
Mission & Vision
Mission
Psychologen Amsterdam aims to provide high-quality care to people with psychological problems.
Vision
Human health consists of physical, mental and meaningful dimensions that Psychologen Amsterdam sees as intertwined. Therefore these dimensions cannot be seen separately from each other. Health benefits are achieved when treatment is integrally focused on physical health, mental well-being and active participation in work and social circles. Psychologen Amsterdam works from this vision with a variety of therapies to continuously monitor and improve the integral treatment.
Professional statute
The quality statute is inextricably linked to our professional statute. You can download this here. The professional statute applies to all our practitioners and describes their responsibilities. In this you will also find, for example, a description of how a coordinating practitioner works together with fellow practitioners.
Quality statute
All providers of ‘medical GGZ (mental health care)’, i.e. Generalistic Basic GGZ and Specialized GGZ within the Health Insurance Act, are obliged to have a quality statute and to make this public. Click here for the approved quality statute of Psychologen Amsterdam.
The quality statute was developed a few years ago to improve care for clients in mental health care by describing a good division of roles and tasks for the various health care professionals.
What is described in the quality statute?
In the quality statute, Psychologen Amsterdam describes the procedures and the tasks and responsibilities of the health care professionals involved during the health care process: from registration, intake and diagnosis to treatment, guidance, evaluation and aftercare.
The quality statute also clearly describes which health care professionals may act as coordinating practitioners.
Quality certificate
Psychologen Amsterdam is an (non-contracted) institution as of 1 January 2022 and has obtained the ISO 9001 quality certificate for the institution.
The ISO 9001 standard describes the guidelines that the quality management of an organization must comply with.
Quality management promotes that psychological care meets the wishes and requirements of clients, that quality and client satisfaction are central, that the internal organization is in good order and that the applicable laws and regulations are complied with.
An ISO certificate is issued if the quality management system meets the ISO standards. The assessment is carried out by an independent third party.
Quality policy
The quality policy describes our mission and vision, in which the wishes and needs of the client are central. Based on this mission and vision, quality objectives have been formulated, which are mainly aimed at providing high-quality care to people with psychological problems. To achieve this, it is important that the internal organization is optimized and continuously improved.
Click here for the full text of our quality policy.
Customer satisfaction
Clients can post a public review via ZorgkaartNederland and Klantenvertellen. At the end of the treatment, satisfaction is also measured (digitally) by means of digital lists.
Complaint procedure
Together with our health care professionals, we are committed to providing you with the best support and treatment. We are fully aware of the importance of safety and good contact with our clients. That is one of the foundations of our work. We do everything we can to give you the space to be yourself and to say what you have in mind.
However, it is sometimes possible that there is a misunderstanding or that you are not satisfied with the care we provide. We advise you to start a conversation with us to try to find a solution.
For more information, please read our Complaint procedure page or klick here for the full text of our Complaint procedure.
Supervisory Board
On 1 January 2022, the ‘Wet Toetreding Zorgaanbieders (Wtza)’ came into force. Under this law, Psychologen Amsterdam is obliged to appoint a Supervisory Board.
What does a Supervisory Board do?
The Supervisory Board supervises the policy and general affairs of Psychologen Amsterdam and advises the management of Psychologen Amsterdam. It is important that the internal supervisor performs its task in a critical and independent manner.
Who is on the Supervisory Board?
The members of the Supervisory Board have relevant (administrative, professional and financial) knowledge and experience from which they can advise the management of Psychologen Amsterdam.
The Supervisory Board currently consists of three persons:
- T.H. Scheer (chairman)
- F.J. Huijse
- M.A.D. de Wolf
Client Council
Psychologen Amsterdam is legally obliged to organize a form of participation, the Client Council.
What does a Client Council do?
A Client Council represents the common interests of clients. A client council can provide solicited and unsolicited advice on all subjects that are important to clients now and in the future.
In practice, this means that a Client Council thinks along and talks about the policy and organization of the care of Psychologen Amsterdam and in this way helps to realize good quality care for our clients.
Who is on the Client Council?
The Client Council consists of (former) clients of Psychologen Amsterdam. They know from their own experience what it is like to be treated by us and can identify with the wishes and interests of our clients.
Apply?
Psychologists Amsterdam is still looking for people to join our client council. Do you think it is important to be able to discuss how Psychologists Amsterdam can improve and innovate their business for clients? Then become a member of the client council! You can send your application to info@amsterdam-psycholoog.nl. Your opinion is important to us to improve our care.
General Terms and Conditions
When you decide to receive treatment at Psychologen Amsterdam, we make agreements about the support you can expect.
Our General Terms and Conditions are part of these agreements. These are the fine print in the agreements you have made about the treatment. The General Terms and Conditions do not describe what care you need or what the content of your treatment will look like, but what Psychologen Amsterdam and you too must adhere to during the treatment. In addition, of course, the legal rules apply.
The General Terms and Conditions can be found here.
Privacy policy
The privacy policy describes which personal data are processed by Psychologen Amsterdam, for what purpose and for how long the data is stored.
According to the law ‘AVG’ (General Data Protection Regulation ), the privacy policy of Psychologen Amsterdam must be accessible to all involved.
Click here to read the privacy policy.
Cookies
Psychologen Amsterdam uses various cookies on its website to optimize your user experience, analyze web traffic and for personal advertising purposes.
A cookie is a small text file that is stored by the browser of your computer, tablet or smartphone when you first visit our website.
Placement of cookies, other than functional or anonymous analytical cookies, only takes place after permission by means of an active action by you as a visitor. You can change your settings at any time via our website.
Read more about how we use cookies in our cookie statement.
Direct contact
Call our practice assistant
Monday to Friday between 8:30 AM – 5:00 PM.
We can match you with the right psychologist.
More than 200 clients have given a review
View on Klantenvertellen
What do we offer?
A safe and trusted place for therapy in Amsterdam
A warm welcome from our founder Anouk Taytelbaum.
We are here to help you.
What do we offer?
A safe and trusted place for therapy in Amsterdam
A warm welcome from our founder Anouk Taytelbaum.
We are here to help you.
No waiting list
We offer direct availability
Blended Care
Our effective eHealth approach!
System therapy:
relationship and family therapy
Anger & misunderstanding? Sometimes you are so stuck in negative patterns that you can’t work it out together anymore
No waiting list
We offer direct availability
Blended Care
Our effective eHealth approach!
Are you here for the first time?
We show you step by step how we work
System therapy:
relationship and family therapy
Anger & misunderstanding? Sometimes you are so stuck in negative patterns that you can’t work it out together anymore
Klanten vertellen
Client reviews
Zorgkaart NL
Experiences clients
News
Articles, movies and news
Qualifications
Our healthcare professionals are trained in Hollands most respected counselling institutions with years of experience in the GGZ, private and charitable sectors in and around Amsterdam. In addition, they are continuously trained and retrained, which is also an obligation to keep their registrations and memberships with various professional associations.
