Quality

At Psychologen Amsterdam we will connect you to a therapist that is most suited to help!

Roadmap About us

At Psychologen Amsterdam we will connect you to a therapist that is most suited to help!

Roadmap About us

Quality

Mission

Psychologen Amsterdam aims to provide high-quality care to people with psychological problems.

Vision

Human health consists of physical, mental and meaningful dimensions that Psychologen Amsterdam sees as intertwined. Therefore these dimensions cannot be seen separately from each other. Health benefits are achieved when treatment is integrally focused on physical health, mental well-being and active participation in work and social circles. Psychologen Amsterdam works from this vision with a variety of therapies to continuously monitor and improve the integral treatment.

The quality statute is inextricably linked to our professional statute. You can download this here. The professional statute applies to all our practitioners and describes their responsibilities. In this you will also find, for example, a description of how a coordinating practitioner works together with fellow practitioners.

All providers of ‘medical GGZ (mental health care)’, i.e. Generalistic Basic GGZ and Specialized GGZ within the Health Insurance Act, are obliged to have a quality statute and to make this public. Click here for the approved quality statute of Psychologen Amsterdam.

The quality statute was developed a few years ago to improve care for clients in mental health care by describing a good division of roles and tasks for the various health care professionals.

What is described in the quality statute?

In the quality statute, Psychologen Amsterdam describes the procedures and the tasks and responsibilities of the health care professionals involved during the health care process: from registration, intake and diagnosis to treatment, guidance, evaluation and aftercare.

The quality statute also clearly describes which health care professionals may act as coordinating practitioners.

Psychologen Amsterdam is an (non-contracted) institution as of 1 January 2022 and has applied for the HKZ quality certificate for the institution. HKZ is the abbreviation for ‘Harmonisatie Kwaliteitsbeoordeling in de Zorgsector’ and is a quality mark with which health care providers can demonstrate that high-quality care is provided.

An HKZ certificate is given if an institution meets the quality standards as established by HKZ. The institution then has the internal organization in order, the client is central and the quality of the care and services is continuously improved.

Clients can post a public review via ZorgkaartNederland and Klantenvertellen. At the end of the treatment, satisfaction is also measured (digitally) by means of digital lists.

Together with our health care professionals, we are committed to providing you with the best support and treatment. We are fully aware of the importance of safety and good contact with our clients. That is one of the foundations of our work. We do everything we can to give you the space to be yourself and to say what you have in mind.

However, it is sometimes possible that there is a misunderstanding or that you are not satisfied with the care we provide. We advise you to start a conversation with us to try to find a solution.

For more information, please read our Complaint procedure page or klick here for the full text of our Complaint procedure.

On 1 January 2022, the ‘Wet Toetreding Zorgaanbieders (Wtza)’ came into force. Under this law, Psychologen Amsterdam is obliged to appoint a Supervisory Board.

What does a Supervisory Board do?

The Supervisory Board supervises the policy and general affairs of Psychologen Amsterdam and advises the management of Psychologen Amsterdam. It is important that the internal supervisor performs its task in a critical and independent manner.

Who is on the Supervisory Board?

The members of the Supervisory Board have relevant (administrative, professional and financial) knowledge and experience from which they can advise the management of Psychologen Amsterdam.

The Supervisory Board currently consists of three persons:

  • T.H. Scheer (chairman)
  • F.J. Huijse
  • M.A.D. de Wolf

Psychologen Amsterdam is legally obliged to organize a form of participation, the Client Council.

What does a Client Council do?

A Client Council represents the common interests of clients. A client council can provide solicited and unsolicited advice on all subjects that are important to clients now and in the future.

In practice, this means that a Client Council thinks along and talks about the policy and organization of the care of Psychologen Amsterdam and in this way helps to realize good quality care for our clients.

Who is on the Client Council?

The Client Council consists of (former) clients of Psychologen Amsterdam. They know from their own experience what it is like to be treated by us and can identify with the wishes and interests of our clients.

When you decide to receive treatment at Psychologen Amsterdam, we make agreements about the support you can expect.

Our General Terms and Conditions are part of these agreements. These are the fine print in the agreements you have made about the treatment. The General Terms and Conditions do not describe what care you need or what the content of your treatment will look like, but what Psychologen Amsterdam and you too must adhere to during the treatment. In addition, of course, the legal rules apply.

The General Terms and Conditions can be found here.

The privacy policy describes which personal data are processed by Psychologen Amsterdam, for what purpose and for how long the data is stored.

According to the law ‘AVG’ (General Data Protection Regulation ), the privacy policy of Psychologen Amsterdam must be accessible to all involved.

Click here to read the privacy policy.

Psychologen Amsterdam uses functional and analytical cookies. These are necessary for the website to work optimally and to be able to measure website use. The data from the analysis of the website provides information about the number of visitors, the duration of the visit, which topics of the website are viewed and search behavior. With this information the website can be improved.

Psychologen Amsterdam only uses the cookies for anonymized data collection (not traceable to individuals) and does not share this data with third parties.

Quality

Direct contact
Call our practice assistant

020 – 244 48 72

Monday to Friday between 8:30 AM – 5:00 PM.

We can match you with the right psychologist.


More than 160 customers rate us with a 9.6/10
View on Klantenvertellen

What do we offer?

A safe and trusted place for therapy in Amsterdam

A warm welcome from our founder Anouk Taytelbaum.
We are here to help you. Also in these times!

Our Corona measures Read more about us

What do we offer?

A safe and trusted place for therapy in Amsterdam

A warm welcome from our founder Anouk Taytelbaum.
We are here to help you. Also in these times!

Our Corona measures Read more about us

No waiting list

We offer direct availability

Make an appointment

Blended Care

Our effective eHealth approach!

Read more

System therapy:
relationship and family therapy

Anger & misunderstanding? Sometimes you are so stuck in negative patterns that you can’t work it out together anymore

To relationship therapy Overview therapies

No waiting list

We offer direct availability

Make an appointment

Blended Care

Our effective eHealth approach!

Read more

Are you here for the first time?

We show you step by step how we work

Check our roadmap

System therapy:
relationship and family therapy

Anger & misunderstanding? Sometimes you are so stuck in negative patterns that you can’t work it out together anymore

To relationship therapy Overview therapies

Klanten vertellen

Client reviews

View the reviews

Zorgkaart NL

Experiences clients

Go to Zorgkaart NL

News

Articles, movies and news

Read the articles

Wellbeing programs

We offer various wellbeing programs such as mindfulness, psychological yoga, personal training and self confidence workshops for young people

We offer various wellbeing programs such as mindfulness, psychological yoga, personal training and self confidence workshops for young people

View all our programs

Qualifications

Our healthcare professionals are trained in Hollands most respected counselling institutions with years of experience in the GGZ, private and charitable sectors in and around Amsterdam. In addition, they are continuously trained and retrained, which is also an obligation to keep their registrations and memberships with various professional associations.

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